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Nigel14
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Wifi dropping out frustration

How can i get some plugins to attempt to fix this annoying problem? Household cctv constantly dropping in out, and now working from home not acceptable to have unsteady connection. 

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gary_dexter
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Alessandro Volta
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Message 2 of 16
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Re: Wifi dropping out frustration

CCTV is usually wired by POE or mains.

Wifi camera are not classed as CCTV devices.

Do you qualify for the free Wifi pods?

 


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Nigel14
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Re: Wifi dropping out frustration

Thanks for the reply. This was my original question, how do i get hold of the plugin ‘wifi pods’ customer service/contact appears to be non existent.  CCTV comment is irrelevant and was just for context. 

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gary_dexter
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Re: Wifi dropping out frustration


@Nigel14 wrote:

Thanks for the reply. This was my original question, how do i get hold of the plugin ‘wifi pods’ customer service/contact appears to be non existent.  CCTV comment is irrelevant and was just for context. 


Depends. Do you have to pay for the pods?


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Carley_S
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Re: Wifi dropping out frustration

Hi @Nigel14.

Welcome to the Community!

I have located your account and can see you have a downstream power issue and a SNR (Signal Noise Ratio) issue on your upstream. This will need a technician to resolve. Please look out for my private message where I'll just need to confirm some details so I can book the earliest technician available. 

Carley - Forum Team


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Nigel14
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Re: Wifi dropping out frustration

I do now!  Since then i have discovered multiple T3 timeouts

upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0030
3ATDMA0020
4ATDMA0020

 

 

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Nigel14
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Message 7 of 16
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Re: Wifi dropping out frustration

Hello, thanks for booking the appointment, the tech found a power issue, he said it was too high and fitted an adapter to the back of the router, he also said he found a bad connection in the cabinet. So i was hopeful, however, the problem still exists. Please could you re-run your checks?

Many thanks

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Carley_S
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Message 8 of 16
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Re: Wifi dropping out frustration

Hi @Nigel14

Sorry to hear that the issue is still ongoing for you. I have re-checked and can see no further power level issues. Can you describe the issues you are experiencing with the broadband? Is it the same drop outs? Can you post your full Hub log, including the power levels, timeouts and RS errors? It might take a few pages to post it all. 

Might be a good idea also to set up a broadband quality monitor, then share the link so we can see if there are anything showing on there to explain your issues.  

Carley - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Nigel14
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Message 9 of 16
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Re: Wifi dropping out frustration

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000006.137256 qam1
21470000005.837256 qam2
31550000005.637256 qam3
41630000005.537256 qam4
51710000005.538256 qam5
61790000005.137256 qam6
7187000000537256 qam7
81950000004.637256 qam8
92030000004.537256 qam9
102110000004.137256 qam10
11219000000437256 qam11
122270000003.737256 qam12
132350000003.437256 qam13
14243000000337256 qam14
152510000003.237256 qam15
16259000000337256 qam16
172670000003.537256 qam17
182750000003.437256 qam18
192830000003.437256 qam19
202910000003.437256 qam20
212990000003.537256 qam21
223070000003.537256 qam22
23315000000337256 qam23
243230000002.937256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6660
2Locked37.61660
3Locked37.61060
4Locked37.6660
5Locked38.6570
6Locked37.6760
7Locked37.6860
8Locked37.6430
9Locked37.61170
10Locked37.6830
11Locked37.6970
12Locked37.61970
13Locked37.61940
14Locked37.62120
15Locked37.62370
16Locked37.63030
17Locked37.32840
18Locked37.63930
19Locked37.63470
20Locked37.34480
21Locked37.65160
22Locked37.64670
23Locked37.65840
24Locked37.37650
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Nigel14
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Message 10 of 16
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Re: Wifi dropping out frustration

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260007742512064 qam5
23940018042.5512064 qam4
34620022043512064 qam3
42580017341.8512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0060
3ATDMA0050
4ATDMA0030
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