Virgin Media Community

[Nigel14]

How can i get some plugins to attempt to fix this annoying problem? Household cctv constantly dropping in out, and now working from home not acceptable to have unsteady connection. 

[gary_dexter]

CCTV is usually wired by POE or mains.

Wifi camera are not classed as CCTV devices.

Do you qualify for the free Wifi pods?

[Nigel14]

Thanks for the reply. This was my original question, how do i get hold of the plugin ‘wifi pods’ customer service/contact appears to be non existent.  CCTV comment is irrelevant and was just for context. 

[gary_dexter]

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@Nigel14 wrote:

Thanks for the reply. This was my original question, how do i get hold of the plugin ‘wifi pods’ customer service/contact appears to be non existent.  CCTV comment is irrelevant and was just for context. 

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Depends. Do you have to pay for the pods?

[Carley_S · Accepted solution]

Hi @Nigel14.

Welcome to the Community!

I have located your account and can see you have a downstream power issue and a SNR (Signal Noise Ratio) issue on your upstream. This will need a technician to resolve. Please look out for my private message where I'll just need to confirm some details so I can book the earliest technician available. 

[Nigel14]

I do now!  Since then i have discovered multiple T3 timeouts

upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	2	0

[Nigel14]

Hello, thanks for booking the appointment, the tech found a power issue, he said it was too high and fitted an adapter to the back of the router, he also said he found a bad connection in the cabinet. So i was hopeful, however, the problem still exists. Please could you re-run your checks?

Many thanks

[Carley_S]

Hi @Nigel14, 

Sorry to hear that the issue is still ongoing for you. I have re-checked and can see no further power level issues. Can you describe the issues you are experiencing with the broadband? Is it the same drop outs? Can you post your full Hub log, including the power levels, timeouts and RS errors? It might take a few pages to post it all. 

Might be a good idea also to set up a broadband quality monitor, then share the link so we can see if there are anything showing on there to explain your issues.  

[Nigel14]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	6.1	37	256 qam	1
2	147000000	5.8	37	256 qam	2
3	155000000	5.6	37	256 qam	3
4	163000000	5.5	37	256 qam	4
5	171000000	5.5	38	256 qam	5
6	179000000	5.1	37	256 qam	6
7	187000000	5	37	256 qam	7
8	195000000	4.6	37	256 qam	8
9	203000000	4.5	37	256 qam	9
10	211000000	4.1	37	256 qam	10
11	219000000	4	37	256 qam	11
12	227000000	3.7	37	256 qam	12
13	235000000	3.4	37	256 qam	13
14	243000000	3	37	256 qam	14
15	251000000	3.2	37	256 qam	15
16	259000000	3	37	256 qam	16
17	267000000	3.5	37	256 qam	17
18	275000000	3.4	37	256 qam	18
19	283000000	3.4	37	256 qam	19
20	291000000	3.4	37	256 qam	20
21	299000000	3.5	37	256 qam	21
22	307000000	3.5	37	256 qam	22
23	315000000	3	37	256 qam	23
24	323000000	2.9	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	66	0
2	Locked	37.6	166	0
3	Locked	37.6	106	0
4	Locked	37.6	66	0
5	Locked	38.6	57	0
6	Locked	37.6	76	0
7	Locked	37.6	86	0
8	Locked	37.6	43	0
9	Locked	37.6	117	0
10	Locked	37.6	83	0
11	Locked	37.6	97	0
12	Locked	37.6	197	0
13	Locked	37.6	194	0
14	Locked	37.6	212	0
15	Locked	37.6	237	0
16	Locked	37.6	303	0
17	Locked	37.3	284	0
18	Locked	37.6	393	0
19	Locked	37.6	347	0
20	Locked	37.3	448	0
21	Locked	37.6	516	0
22	Locked	37.6	467	0
23	Locked	37.6	584	0
24	Locked	37.3	765	0

[Nigel14]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600077	42	5120	64 qam	5
2	39400180	42.5	5120	64 qam	4
3	46200220	43	5120	64 qam	3
4	25800173	41.8	5120	64 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	6	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	3	0