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Miracle97
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Wifi dropping constantly

Experiencing terrible intermittent WIFI,  I'm currently on the 100mbs package, which used to work fine but for the past 3 months has had constant issues with the connection dropping 

Area status on the app states there's never any issues. Running tests come back everything is fine. I have tried resetting, running tests, checking cables etc so this is not an issue that can be fixed on my end.

As you can see in the network logs, the router is constantly getting errors when the connection drops.

Router info in next post

 

Thanks for your help

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tecdude
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Re: Wifi dropping constantly

When the internet disconnects, does it show a Wi-Fi signal or does it completely disconnect from the hub? If the computer says that it's connected to Wi-Fi, but you can't access the internet then the issue may be that your bandwidth is being used by other devices.

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Miracle97
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Re: Wifi dropping constantly

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500007.940256 qam9
21387500006.938256 qam1
31467500006.838256 qam2
4154750000738256 qam3
51627500006.938256 qam4
61707500007.438256 qam5
71787500007.540256 qam6
81867500007.938256 qam7
91947500007.940256 qam8
102107500007.940256 qam10
112187500008.140256 qam11
122267500008.440256 qam12
132347500008.440256 qam13
142427500008.340256 qam14
152507500008.440256 qam15
162587500008.440256 qam16
172667500008.640256 qam17
182747500008.840256 qam18
192827500008.940256 qam19
20290750000940256 qam20
212987500009.540256 qam21
223067500009.640256 qam22
233147500009.540256 qam23
243227500009.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3590
2Locked38.9960
3Locked38.9370
4Locked38.9360
5Locked38.9770
6Locked38.9780
7Locked40.3230
8Locked38.9230
9Locked40.3340
10Locked40.31400
11Locked40.3570
12Locked40.3550
13Locked40.3810
14Locked40.31000
15Locked40.31030
16Locked40.31420
17Locked40.31080
18Locked40.31400
19Locked40.31280
20Locked40.31050
21Locked40.31930
22Locked40.91120
23Locked40.31250
24Locked40.9790

 

 

 

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Miracle97
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Re: Wifi dropping constantly

Hi, Its not a bandwitdh issue.The connection drops for everyone in the house

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Miracle97
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Re: Wifi dropping constantly

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000047.5512064 qam1
23940000047.5512064 qam2
33260000047.3512064 qam3
42579999546.3512032 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

Network Log

Time Priority Description

17/02/2021 12:32:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
15/02/2021 12:35:47criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
15/02/2021 11:34:33noticeLAN login Success;CM-VER=3.0;
12/02/2021 13:54:28criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
12/02/2021 13:09:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
12/02/2021 11:08:59notice

LAN login Success;CM-

VER=3.0;

09/02/2021 09:35:18criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
09/02/2021 01:09:34Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

VER=3.0;

07/02/2021 02:47:58criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
05/02/2021 13:09:33Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

VER=3.0;

02/02/2021 23:14:17criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
02/02/2021 01:09:32Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

VER=3.0;

30/01/2021 01:30:40critical

No Ranging Response received - T3 time-out;CM-

VER=3.0;

29/01/2021 13:03:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
27/01/2021 17:34:2criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
26/01/2021 01:03:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
24/01/2021 07:31:54criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
22/01/2021 13:03:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
19/01/2021 03:00:28criticalNo Ranging Response received - T3 time-out;CM-VER=3.0;
19/01/2021 01:03:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;

 

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