Virgin Media Community

[Miracle97]

Experiencing terrible intermittent WIFI,  I'm currently on the 100mbs package, which used to work fine but for the past 3 months has had constant issues with the connection dropping 

Area status on the app states there's never any issues. Running tests come back everything is fine. I have tried resetting, running tests, checking cables etc so this is not an issue that can be fixed on my end.

As you can see in the network logs, the router is constantly getting errors when the connection drops.

Router info in next post

Thanks for your help

[tecdude]

When the internet disconnects, does it show a Wi-Fi signal or does it completely disconnect from the hub? If the computer says that it's connected to Wi-Fi, but you can't access the internet then the issue may be that your bandwidth is being used by other devices.

[Miracle97]

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	7.9	40	256 qam	9
2	138750000	6.9	38	256 qam	1
3	146750000	6.8	38	256 qam	2
4	154750000	7	38	256 qam	3
5	162750000	6.9	38	256 qam	4
6	170750000	7.4	38	256 qam	5
7	178750000	7.5	40	256 qam	6
8	186750000	7.9	38	256 qam	7
9	194750000	7.9	40	256 qam	8
10	210750000	7.9	40	256 qam	10
11	218750000	8.1	40	256 qam	11
12	226750000	8.4	40	256 qam	12
13	234750000	8.4	40	256 qam	13
14	242750000	8.3	40	256 qam	14
15	250750000	8.4	40	256 qam	15
16	258750000	8.4	40	256 qam	16
17	266750000	8.6	40	256 qam	17
18	274750000	8.8	40	256 qam	18
19	282750000	8.9	40	256 qam	19
20	290750000	9	40	256 qam	20
21	298750000	9.5	40	256 qam	21
22	306750000	9.6	40	256 qam	22
23	314750000	9.5	40	256 qam	23
24	322750000	9.9	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	59	0
2	Locked	38.9	96	0
3	Locked	38.9	37	0
4	Locked	38.9	36	0
5	Locked	38.9	77	0
6	Locked	38.9	78	0
7	Locked	40.3	23	0
8	Locked	38.9	23	0
9	Locked	40.3	34	0
10	Locked	40.3	140	0
11	Locked	40.3	57	0
12	Locked	40.3	55	0
13	Locked	40.3	81	0
14	Locked	40.3	100	0
15	Locked	40.3	103	0
16	Locked	40.3	142	0
17	Locked	40.3	108	0
18	Locked	40.3	140	0
19	Locked	40.3	128	0
20	Locked	40.3	105	0
21	Locked	40.3	193	0
22	Locked	40.9	112	0
23	Locked	40.3	125	0
24	Locked	40.9	79	0

[Miracle97]

Hi, Its not a bandwitdh issue.The connection drops for everyone in the house

[Miracle97]

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	47.5	5120	64 qam	1
2	39400000	47.5	5120	64 qam	2
3	32600000	47.3	5120	64 qam	3
4	25799995	46.3	5120	32 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

Network Log

Time Priority Description

17/02/2021 12:32:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
15/02/2021 12:35:47	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
15/02/2021 11:34:33	notice	LAN login Success;CM-VER=3.0;
12/02/2021 13:54:28	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
12/02/2021 13:09:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
12/02/2021 11:08:59	notice	LAN login Success;CM- VER=3.0;
09/02/2021 09:35:18	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
09/02/2021 01:09:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM- VER=3.0;
07/02/2021 02:47:58	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
05/02/2021 13:09:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM- VER=3.0;
02/02/2021 23:14:17	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
02/02/2021 01:09:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM- VER=3.0;
30/01/2021 01:30:40	critical	No Ranging Response received - T3 time-out;CM- VER=3.0;
29/01/2021 13:03:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
27/01/2021 17:34:2	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
26/01/2021 01:03:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
24/01/2021 07:31:54	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
22/01/2021 13:03:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
19/01/2021 03:00:28	critical	No Ranging Response received - T3 time-out;CM-VER=3.0;
19/01/2021 01:03:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;