Wifi dropping connection all the time

[Simo]

I'm having a lot of problems with my wifi dropping out all the time.
I've tried a few suggestions including disabling 5g and just using 2.4 but It's still dropping out.
My Hub 3 is 4 feet away from my laptop (using wifi) and my phone similar.
Wired connections to my desktop computer seems ok, playing games and downloading ok.
My tv in the same room also looses connection and certain channels are very pixilated.
I've tightened all cable connections to hub, splitter and wall even bought new cable with no change.

Hub 3 info below

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
49600000
Locked
Provisioning State
Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 -7.4 37 256 qam 25
2 203000000 -4.7 38 256 qam 9
3 211000000 -5.2 38 256 qam 10
4 219000000 -5.5 38 256 qam 11
5 227000000 -6 38 256 qam 12
6 235000000 -6.5 38 256 qam 13
7 243000000 -6.4 38 256 qam 14
8 251000000 -6.5 38 256 qam 15
9 259000000 -6.4 38 256 qam 16
10 267000000 -6.7 38 256 qam 17
11 275000000 -6.7 38 256 qam 18
12 283000000 -6.7 38 256 qam 19
13 291000000 -7 38 256 qam 20
14 299000000 -6.7 38 256 qam 21
15 307000000 -7 38 256 qam 22
16 315000000 -7 38 256 qam 23
17 323000000 -7 38 256 qam 24
18 339000000 -7.7 37 256 qam 26
19 347000000 -8.2 37 256 qam 27
20 355000000 -8.7 37 256 qam 28
21 363000000 -8.5 37 256 qam 29
22 371000000 -8.5 37 256 qam 30
23 379000000 -8.7 37 256 qam 31
24 387000000 -8.7 37 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 173 0
2 Locked 38.9 252 36
3 Locked 38.9 278 8
4 Locked 38.9 305 10
5 Locked 38.9 312 0
6 Locked 38.6 308 0
7 Locked 38.6 265 0
8 Locked 38.6 309 0
9 Locked 38.6 226 0
10 Locked 38.6 219 0
11 Locked 38.9 175 0
12 Locked 38.6 187 42
13 Locked 38.9 1075 1
14 Locked 38.6 339 12
15 Locked 38.9 188 0
16 Locked 38.6 181 0
17 Locked 38.6 172 0
18 Locked 37.6 184 0
19 Locked 37.6 170 0
20 Locked 37.3 276 0
21 Locked 37.3 229 0
22 Locked 37.3 226 0
23 Locked 37.3 176 0
24 Locked 37.6 172 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 49 5120 64 qam 1
2 23599988 47 5120 64 qam 5
3 30100000 47.5 5120 64 qam 4
4 36600004 49 5120 64 qam 3
5 43100012 49 5120 64 qam 2

Network Log
Time Priority Description
22/06/2023 14:18:22 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2023 17:43:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2023 12:24:27 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2023 08:07:4 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2023 08:07:4 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2023 02:40:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2023 12:35:41 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2023 09:38:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2023 03:23:16 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2023 03:23:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2023 04:43:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2023 15:23:16 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2023 15:23:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2023 09:47:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2023 01:23:24 notice SW download Successful - Via NMS
06/06/2023 01:21:51 notice SW Download INIT - Via NMS
05/06/2023 07:43:33 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2023 07:43:33 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2023 07:41:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2023 03:48:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Your down power levels are all too low and below the recommended minimum of -6dBmv

Will need a Tech visit to adjust them - try calling in first

[Alex_RM]

Hi Simo,

Thanks for posting and sorry to hear you've had some connection issues. I can see from our side you've not been able to get in touch, so I've popped you over a private message to get a few more details from you.

Alex_Rm

[Hayleyunders81]

I have the same problem and have done for weeks,  getting worse . Don't even start me on my mobile signal either . 

I have tried contacting virgin about my broadband ans WiFi but they just tell me the same thing all the time " no issues on their test " yet while I sit here I have no connection on Netflix,  prime via TV or virgin . My son is tamping because he cannot get on line . I think its time to know virgin on head after 17 years as its just getting worse.. paying monthly for a service that does not work

[Joseph_B]

Hey @Hayleyunders81,

Welcome back to the Community Forums and thanks for the post.

Sorry to see you have been having these issues with your WIFI connectivity, for me to look into this I would like to invite you in for a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe

[Simo]

I replied to your PM and got "

Authentication Failed.

Authentication ticket mismatched, failed authentication.

Did you get the information needed?

[Alex_RM]

Hi Simo,

Sorry you seem to be having trouble sending a private message to my colleague, are you able to try this again?

Alex_Rm

[Simo]

Worked now, and is showing my reply from yesterday as well. I'll just wait for him to get back to me.

[Simo]

I've replied twice with my details to the PM I was sent but still not had any response can someone look in to it please.

[Gareth_L]

Hello Simo.

Can you please resend your last Private Message again.

Sorry we had a slight niggle with messages over the last few days.

Gareth_L