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Wifi disconnecting

3.0 Hub keeps disconnecting, Virgin came and changed the inside cable and metal box that goes into Hub, still happening, then sent new Hub, still happening, 3 of us mostly use it and its random for all of us, using an Ethernet cable nad it doesn't happen for that device, so it's a Wifi issue, can anyone help?

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Re: Wifi disconnecting

You may be as well refining your Wi-Fi management, it might not fix your problem but will certainly help keeping track of your Wi-Fi frequencies.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name > Add 5 to the 5 GHz Channel name > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Wifi disconnecting

What would your suggestion achieve?  Today I connected my old laptop to the 2.4 Ghz band and my two sons two laptops to the 5 Ghz band and it has disconnected 4 times for us all, what I have noticed is that recently 2 new Virgin networks are now showing up on the network list, do you think my neighbours networks are causing the problem? There were no other Virgin networks before.

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Re: Wifi disconnecting

It will stop the Hub changing the frequency that the devices are attached to.

It will allow you full control over the frequencies.

It will make fault diagnosis easier.

The Virgin network you can see will probably be your guest network.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Wifi disconnecting

Ok, I've followed your instructions, will see how it goes, how will I have full control over the frequencies now and how will it make the diagnosis easier, why do you think the other Virgin networks are guest ones, they look just like mine but different  Vm numbers? Thanks.

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Re: Wifi disconnecting

Devices can be connected to a certain frequency and stay on it.

If a device drops out you will be able to see which channel has dropped out if only 1.

I said probably be your guest network, I am not there to see what you are not telling me.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 7 of 11
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Re: Wifi disconnecting

Hello, still happening, my 2 sons on the 5 Ghz band and me on the 2.4 Ghz band all disconnected just now at the same time, first time it cut out was 8.30 pm, usually cuts out in the day as well, I've had this 3.0 hub for 18 months, this problem has been happening for a good few months now, didn't  happen for the first 14 months, never cuts out with Ethernet cable, so it has to be the Hub.

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Message 8 of 11
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Re: Wifi disconnecting

Solved the problem, I've had ethernet cables fitted through the roof to my 2 sons bedrooms and I'm the only one using WiFi now, no one disconnects anymore, after getting worse, sometimes 10 times a day, so this proves the Virgin Hub 3.0 can not handle us all on the Wifi at the same time, Virgin should solve this problem or tell their customers this fault, will not be renewing my contract when it comes to the end.

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Message 9 of 11
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Re: Wifi disconnecting


@Matthew71 wrote:

Solved the problem, I've had ethernet cables fitted through the roof to my 2 sons bedrooms and I'm the only one using WiFi now, no one disconnects anymore, after getting worse, sometimes 10 times a day, so this proves the Virgin Hub 3.0 can not handle us all on the Wifi at the same time, Virgin should solve this problem or tell their customers this fault, will not be renewing my contract when it comes to the end.


They do.

They don’t make any promises for WiFi speeds or connectivity. 


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Message 10 of 11
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Re: Wifi disconnecting

If they knew, then why would they send an engineer out twice, change all my cables, then change the router and they were still baffled, after the pandemic told me they would be sending another engineer out to look at it, it's been getting worse since January, if they knew they wouldn't of done all this?