My virgin Wifi keeps cutting out. I called up, finally got a reply. Explained issue. They suggested that I upgrade, so I now pay for 200mbps. Still the Wifi cuts out. Ethernet fine although hardly ever reaches required minimum amount as stated on website. Now the virgin Mobile phone that I have ( I pay for 3 in total) has ran out of data because the wifi keeps cutting out and the 4g takes over.
Assuming your wired connections are all ok, then getting your own wireless equipment will solve any wifi issues permanently, and will be transferable to other BB suppliers kit should you move supplier.
(1) A Mesh System, (2) A Wireless router, (3) A Wireless access point or (4) A combination of (2) & (3).
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.