My wifi keeps crashing, for hours at a time, making it impossible to work from home. I've tried to follow the guidance on the website but the pictures of the router are so different to mine (I'm guessing mine's quite old), it's hard to compare the two. I also seem to have a fake account set up in my name for Virgin online so I can't access anything through that route. Can anyone help?
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IP provided Hubs are renowned for their poor Wi-Fi, and at the best of times Wi-Fi is a fickle beast that can be affected by numerous things such as distance from the Hub, building construction, other electronic devices, neighbouring Wi-Fi, basically all sorts.
VM supply to the Hub, after the Hub it is up to you.
Many on here, myself included advocate the use of a third party Gigabit capable Wi-Fi router or Mesh system.
You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.