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smeeebeee
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Wifi continual brown outs from 2pm

For a few weeks now we have had an issue with our WiFi constantly disconnecting and reconnecting. I've started to notice that it is at it's worst from 2pm each day - I can almost set my watch by the first occurrence.

We have a relatively new Hub 3 (less than 6 months old), 500MB fibre optic and there are three of us on laptops doing general office/school work with spotify streaming and the odd Teams call. The load on the broadband is the same throughout the day time but it starts misbehaving from 2pm.

 

We are all working wirelessly with a pair of Virgin WiFi boosters in place set up by an engineer in person.

I've noticed this mentioned a few times on this forum but haven't found a resolution. I've rebooted, carried out the online checker (when I have a connection!) and have tried to call customer service but the line is permanently too busy. Can anyone help? It's getting frustrating and embarrassing when trying to work/school from home.

Thanks

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jbrennand
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Re: Wifi continual brown outs from 2pm

Usual first question... what happens on ethernet connected devices at the same time and what do the Hub lights show/do?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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smeeebeee
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Re: Wifi continual brown outs from 2pm

Thanks John

Just tested it there. The TV is connected via cable and I can still play Netflix during the issue.

Lights-wise - there is the white light on at the bottom and the green WiFi light is on.

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jbrennand
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Re: Wifi continual brown outs from 2pm

So that is suggesting that the network connection is fine and its just a wifi issue. just to nail that, do you have a computer/laptop that you can connect on an ethernet cable (Cat5e/6) and see if that keeps a stable ethernet connection when the wifi ones drop.

If it is wifi only there are a couple of tweaks you can try to improve it - see the protool below, if it doesnt then the best way is to do what I and many other do on here and dump the VM Hub wifi and get your own better quality wireless equipment.
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password if you like,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. 
You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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smeeebeee
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Re: Wifi continual brown outs from 2pm

Thanks for your help John. It looks like the settings you have recommended have already been implemented. 

Do you have any recommendations for a decent router?

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jbrennand
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Re: Wifi continual brown outs from 2pm

Like asking for recommendations for a decent car 🙂

See these comments I have made before and get back with your thoughts once you know wired connections are stable.
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I have never used wifi on a VM Hub ! Assuming your wired connections are all ok, then getting your own wireless equipment will solve any wifi issues permanently, and will be transferable to other BB suppliers kit should you move supplier.

Get either.....
(1) A Mesh System, (2) A Wireless router, (3) A Wireless access point or (4) A combination of (2) & (3).

I would say a good Mesh will be the simplest/most flexible for most average users.  A Tri-band system is better for the "backhaul" and for users on high speed packages and umpteen simultaneous connections. Others will disagree 🙂

It mainly depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget, ~£60-80 will get a decent introductory wireless router but 'may' not on its own solve the wifi in your house, but spending up to ~£500 will get the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system. You'll probably want something suitable - somewhere within that range. I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has brick walls. Less for a one-bedroom modern build flat, more for a stone built mansion

Good options for Access points are from Ubiquiti, (routers also) and also, from these companies - for their WiFi routers or Mesh systems: Asus, TP-Link Deco's M4/M5, Linksys Velop's, Tenda Nova's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than Johnnie-come-latleys like Google, Amazon, etc. Also be sure the router or Mesh specifically say that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports.

Recently, just as an example... two of my friends who both live in brick built 3/4 bed semis, both just got TP-Link Deco M5 3-packs (~£150) and both told me it is - “absolutely brilliant with full wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s).

Take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh".

Post again if you want personal recommendations from others on your short list

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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smeeebeee
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Re: Wifi continual brown outs from 2pm

Fabulous! Thanks again. I'll speak to my husband and see what he thinks.

Much appreciated 

Bridget 

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