For the past year or so we've been experiencing the worst WiFi signals. I'm currently on the 100mbs package, used to be perfect, when gaming for example we were able to have multiple consoles running at the same time without any lag. Now we can barely stream two videos at the same time never mind do any gaming.
Area status on the app states there's never any issues. Running tests come back everything is fine. Advisors state there's no issues. But clearly there is when I can't even homeschool my children because the WiFi never works correctly.
Have also tried each device with a wired connection and this makes no difference.
I set up a BQM the other day as I've seen people mention this. Here is a live link, though I'm not sure what this all means! Would really appreciate some help!
Hi Lilymac13, thanks for the message and sorry to hear that you are having issues with the broadband connection. I have looked into this and everything is showing as green on this side, we can see that you have 17 devices connected. Can you do a pin hole reset and connect one device to see if anything changes? ^Chris
At the time of your reply there should have only been two devices connected as I was not home so everything was turned off at the plugs apart from two WiFi plugs. When I log into my router, with everything turned on it states there are 12 devices connected so I'm not sure how you're getting 17.
I have tried resetting and connecting only my phone, numerous times over the last year and it makes no difference and your tech people never see any difference on their tests. I've tried an ether net cable with a device and again, no difference.
I've had to change mobile providers to get anbunlimited data package and use that as a hot-spot most days as our devices can't perform basic tasks.
Could you explain why, on the BQM I posted, some days there are up to 12 hours of red, just a constant red block?
I have tried all of the regular tricks over the year, advised by Virgin, which is why I am now here asking the community as this seems to always have a better outcome.
Thanks for coming back to us, I am sorry you are still facing the same issue and that it seems to have got worse, I have looked into this our end and have noticed that the hub hasn't been rebooted for 11 days and that the advised pin reset hasn't been done.
I do strongly advise doing the pin reset, please push a pin/paper clip in the hole at the back of the router, once you feel it pressed in hold it for a timed 1 minute, do not reboot during or after and allow 10 minutes to settle after.
I appreciate you advised previously there weren't as many devices connected as we advised this can be due to older unused devices still showing and a pin reset will clear these.
Are all of your issues just on wifi connected devices or do ethernet cable connected devices also have problems? If you dont know can you check? What do the Hub lights show and do at the time you lose connection?
I am thinking that this may be just a wifi issue as the VM staff are not seeing issues and just advising a reset - which isn't helping.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.