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kemalibs
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Wifi constantly dropping signal and disconnecting

 hp1 area For past three weeks wifi is constantly dropping signal and disconnecting spoke to someone on the phone who changed a few settings on the router .. and it was ok for one day.. now its back to dropping out again

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
531000000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 531000000 -0.9 38 256 qam 16
2 411000000 1.2 40 256 qam 1
3 419000000 1.2 40 256 qam 2
4 427000000 1 40 256 qam 3
5 435000000 1 40 256 qam 4
6 443000000 0.7 38 256 qam 5
7 451000000 0.9 38 256 qam 6
8 459000000 0.7 40 256 qam 7
9 467000000 0.5 40 256 qam 8
10 475000000 0.4 38 256 qam 9
11 483000000 0.5 38 256 qam 10
12 491000000 0.5 40 256 qam 11
13 499000000 0.2 38 256 qam 12
14 507000000 0 38 256 qam 13
15 515000000 0 38 256 qam 14
16 523000000 -0.5 38 256 qam 15
17 539000000 -1 38 256 qam 17
18 547000000 -1 38 256 qam 18
19 555000000 -1.2 38 256 qam 19
20 563000000 -1.9 38 256 qam 20
21 571000000 -1.9 38 256 qam 21
22 579000000 -2.2 38 256 qam 22
23 587000000 -2.4 38 256 qam 23
24 595000000 -3.2 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 938 7465
2 Locked 40.9 1373 6457
3 Locked 40.3 484 8123
4 Locked 40.3 486 8437
5 Locked 40.3 523 8734
6 Locked 38.9 536 8996
7 Locked 38.9 420 8923
8 Locked 40.3 555 8958
9 Locked 40.3 495 8857
10 Locked 38.9 637 9220
11 Locked 38.9 680 8889
12 Locked 40.3 582 8990
13 Locked 38.9 512 9224
14 Locked 38.9 707 9073
15 Locked 38.9 683 9057
16 Locked 38.6 817 9008
17 Locked 38.9 1349 8911
18 Locked 38.6 1838 8188
19 Locked 38.9 1178 9570
20 Locked 38.6 1493 9330
21 Locked 38.6 1412 9558
22 Locked 38.9 1613 9921
23 Locked 38.9 1424 9240
24 Locked 38.6 3034 9398
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 39 5120 64 qam 7
2 25799702 38.8 5120 64 qam 8
3 46199951 39.3 5120 64 qam 5
4 39400000 39 5120 64 qam 6


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 4 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 2 0
Network Log
Time Priority Description
27/05/2021 15:01:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 11:33:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 03:21:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 03:01:52 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 03:24:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 13:46:51 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 01:42:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 01:42:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 01:06:23 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 01:06:23 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:14 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:14 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:8 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:7 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2021 00:47:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-

 

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lotharmat
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Message 2 of 8
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Re: Wifi constantly dropping signal and disconnecting

When was the hub last rebooted?

It would be good to clear the PostRS errors down and see if they start climbing - they are indicative on noise on the circuit!

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

kemalibs
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Message 3 of 8
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Re: Wifi constantly dropping signal and disconnecting

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kemalibs
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Re: Wifi constantly dropping signal and disconnecting

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f0727c7b571d729a1aa92970ea01ac4af78a5e62
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Travis_M
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Re: Wifi constantly dropping signal and disconnecting

Hi @kemalibs

 

Thanks for posting on our community forum!

 

Could you give the hub a quick reboot for me so I can review the signal levels after this?

 

Regards

Travis_M
Forum Team



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kemalibs
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Re: Wifi constantly dropping signal and disconnecting

I rebooted it took out the coax and left it off for ten minutes

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Hayley_S
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Re: Wifi constantly dropping signal and disconnecting

Thank you for doing that @kemalibs.

 

I am unable to locate your account using your forums details, I will send you a private message so I can locate your account.

 

Look forward to speaking with you.

Hayley
Forum Team



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kemalibs
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Message 8 of 8
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Re: Wifi constantly dropping signal and disconnecting

I replied with a message on monday

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