Wifi constantly disconnecting

[Jm1878]

Hi there,

I'm having trouble with my WiFi constantly disconnecting throughout the day and has been happening daily for months now, I have tried everything that the help page has told me to do and still nothing. And to make things worse I cannot get hold of anyone at virgin, the online chat does not work and evertime I phone I get an automated message asking me to make a payment.

This is all becoming very frustrating for me now so any help would be greatly appreciated.

Thank you for taking the time to read.

[Adduxi]

What do the lights on the Hub do when you disconnect?  Do wired connections drop at the same time?  Is it all wifi devices or just one?  Which Hub do you have?  When did you last reboot the Hub?

[Jm1878]

I have a hub 4 and when it disconnects everything drops out whether it be wired or not, the lights on the hub usually keep flashing with a white light when it drops but sometimes flashes in blue or yellow. I also rebooted the hub this morning but it did not seem to work.

[Akua_A]

Hi @Jm1878 

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you have been having ongoing WiFi issues. We can understand the frustration caused and we want to do our best to help. Unfortunately, I am unable to access your hub data on our system. To best look into your issue, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

No problem at all @Jm1878 

Please let me know how the appointment goes and if you need any further help.

Thanks,