Virgin Media Community

[cbut]

 

Hi. I just joined virgin media today. Been trying to set up the wifi connect app with my Hub 3 but it is saying it’s not compatible with this type of modem. Do I have to wait a couple of days to let the system set up? Trying to order wifi max as the signal isn’t reaching upstairs in my house. 

[Client62]

The VM apps are flaky, if it does connect, avoid stopping / suspending WiFi clients, getting them to resume can be problematic.

If the app is not connecting, login to the Hub 3 at http://192.168.0.1   The Hub's password is on a label on the bottom side.

[John_GS]

Hi cbut

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the Connect App. You've not got a VPN on the device have you?

Best,

[cbut]

I’m up and running now 🙂

[John_GS]

Hi cbut

Please do not send a PM unless we ask to do so. 

We also do not do package changes from the forums I'm afraid.

Best wishes,