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Wifi call does not work on 3

Joining in


I have used wifi calling numerous times, but since swapping to virgin it no longer works. It connects the call but no one can hear my voice, i can hear them. My wife is also on 3 and it does not work and the same issue. 

When looking online it says wifi calling only works on Virgin phones, is there a workaround?



We both use Wi-Fi calling over VM internet, It works perfectly & we do not have VM phones.

In the Virgin Media account we do have the Child Safe option disabled.

Login to the Virgin Media online account at :

Then visit : Account Settings >>> Online Security

Set Virus Safe to OFF ( just to be sure )  
Set Child Safe to OFF ( this is the option that is blocking most content )


Thank you so much for the advice, will give it a try 😀