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Wifi booster

Salina123
Joining in

on ‎12-11-2023 13:22

Hi I’ve recently joined virgin. The WiFi in one of my bedrooms is really poor. I have used the VM connect app which shows the WiFi is 22 mbps whereas in the other rooms it’s around 137

the connect app won’t allow me to order a booster as it’s saying the connection is good. However I know that it’s not as it’s very slow and keeps turning off. 

please could you tell me how I can order a booster 

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3 REPLIES 3

nrushforth
Tuning in

on ‎12-11-2023 15:04

I had the same. I had to call Virgin media to arrange pods to be sent out. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎12-11-2023 15:41

The official route is to use the VM Connect app to scan your Property and order Pods. If this is not working, please wait here a day or two for a VM Mod to pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Chris_W1
Forum Team
Forum Team

on ‎14-11-2023 20:52

HI Salina123, thanks for the message, the pod is £8.00 per month or free with the Volt package. Can you confirm if you still need the booster and are happy with the charge and we will be able to get this added for you. - Chris. 

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