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Wifi booster

Edberg
Tuning in

I have a weak signal in the kitchen and no signal in my dining room. I have scanned using the connect app but cant order boosters. Would anyone have a link to do this or is there someone else that can help with this please?

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Edberg 

 

Sorry to see you are having problems ordering the wifi pods.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

You need to use the Connect app to scan the wifi speeds.  You need to perform the Home Scan in the area where the signal is low(est)  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

If that doesn't work you can call  0800 064 3850 to order the first one

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi Edberg 

 

Sorry to see you are having problems ordering the wifi pods.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

You need to use the Connect app to scan the wifi speeds.  You need to perform the Home Scan in the area where the signal is low(est)  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

If that doesn't work you can call  0800 064 3850 to order the first one

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thank you 

This seems like good advice but doesn’t work in practice- it’s not clear why the connect app won’t let you order them but doesn’t seem to for many people. the phone number takes you to the sales team who eventually put you through to technical support who ask you a lot of daft questions before telling you to do a hub hard reset then call them back again if it doesn’t work. I have the gig1 package but have  given up trying to get one