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Wifi booster no longer able to detect VM router since package change?

Hello,

I've been using a Netgear N300 Wifi Extender with Virgin for a year now, I recently changed my package with you and as of Friday night randomly, the booster now no longer detects my VM router anymore.

I have gone through the set up on the booster, I have factory reset it, but every time it tries to find the router (which is in the same room) it never appears on the list. It can detect VM routers as it detects neighbours VM routers down the street.

It's very random that this has happened, nothing changed to the router and connecting directly to the box works fine with the connection stable.

The only change that could have happened is that my package is changing, however this wasnt meant to happen until early August.

I have no idea why box has seemed to hide from my booster for no discern-able reason? Appreciate all the help 

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Re: Wifi booster no longer able to detect VM router since package change?

Hi tomintheshire, thanks for posting.

I am sorry to hear you're having issues with your boosters locating your hub.

Changing your package should not impact your signal, unless you no longer subscribe to our broadband?

Regards

Lee_R

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