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Ljpeck123
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Wifi booster keeps dropping signal

 I have been having lots of trouble with my WiFi booster the last few weeks. It is causing me alot of stress as I am trying to work from home and my children are trying to do online learning. At the moment it is virtually impossible for my family and I to do so with the WiFi issues I am having. I have done everything suggested from downloading the connect app to resetting my hub, booster etc and still I am having problems. Either my booster is faulty or there is a major problem with Virgin. As you can understand it is making an already stressful time even more stressful and I am paying for a service I am not receiving. Please could someone help me and not refer me to the installation guides and community forum as I have put endless questions in there the last few weeks with no solutions. The WiFi connect app shows there are no problems in the rooms I am having the issues. Only the devices connected to the booster are loosing the signal. I have had the booster for a while and never used to have any issues with it. Thank you.

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jbrennand
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Re: Wifi booster keeps dropping signal

TBH boosters are not a great solution for getting good wifi connectivity across the house. You would do better by investing in your own better quality wireless equipment. I did that 20 years ago and have never had any problems

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ljpeck123
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Re: Wifi booster keeps dropping signal

Spoiler
 

Hi, 

 

Thanks for that. Do you have any suggestions please as I wouldn't have a clue where to start. 

 

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jbrennand
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Re: Wifi booster keeps dropping signal

A few comments I have made before - just as a primer and to give you something to research 🙂
_________________________________________________________________________

Assuming that all of your ethernet cable connections are working fine (are they?), then get either a…

(1) Mesh System, (2) Wireless router, (3) Wireless access point or (4) A combination of (2) & (3).

I would say a good Mesh will be the best/simplest/most flexible for most average users.  A Tri-band system is better for the "backhaul" and for users on high speed packages and with umpteen simultaneous connections - but you pay a premium price. Wifi6 is nice to have if you have a wifi6 capable devices (my recent Apple gear is all wifi6 capable 🙂 )

So it also depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget.

~£60-80 will get a decent introductory wireless router but 'may' not alone solve the wifi in your house, but spending up to 500 (or more) will get you the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system.

You'll probably want something suitable - somewhere within that range - I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has normal brick walls. Less for a one-bedroom modern build flat, more for a stone built 8 bedroom mansion with foil insulation

Good options for Access points/Wifi routers/Mesh systems come from Ubiquiti, Asus, TP-Link Deco's M4/M5, Linksys Velop's, Tenda Nova's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than “newcomer” and data-driven” companies like Google, Amazon, etc. Also be sure the router or Mesh specifically says that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports.

Recently, just as an example... two of my friends who both live in brick built 3/4 bed semis, both just got TP-Link Deco M5 3-packs (~£150) and both told me it is - “absolutely brilliant with full wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. There cheaper M4 and pricier M6's are good options too.
Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s). Some start with a 2 pack and add a third if needed (works out a bit dearer if you do have to do that of course).

Also connecting to a VM Hub has to be done in "sequence" so check back here for info if you get to that point

Finally, take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh". Post again if you want personal recommendations from others on your short list

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ljpeck123
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Re: Wifi booster keeps dropping signal

Thank you very much for all the above information. I will look into it. I just don't understand why I am getting the problems I am? I have had the booster for a while and never had problems with it but the last few weeks have been horrendous and I am really struggling to keep up with online learning, work etc due to the WiFi constantly dropping connection. 

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jbrennand
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Re: Wifi booster keeps dropping signal

If you can connect laptops/computers to the Hub by ethernet cable to give the best stable connection. Long runs (20/30/50 metres) od Cat5e/6 cable can be had for a tenner. Even if you cant run the cable permanently its worth just running the cable over carpet, up stairs etc for the duration of the work. Then roll it up and put it in the bits drawer until next time. Could be tricky if their are interested pets or toddlers having a check and and a chew of course 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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