The Virgin Access App told me what I already knew - I have a WiFi blackspot in my home office. The app recommends ordering a WiFi booster but then, when I hit the button, I'm routed through to a broken "Oops" page. I've run through the whole process several times. Am I doing something wrong?? Also - how do I contact Virgin to discuss this? There is no obvious way.
You can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
I've had a look at your details and can confirm that there are no monthly subscription for the WiFi Boosters on your package and can see that they have already been arranged for you since you last posted. Please keep an eye out for them and let us know if you have any issues with them.