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peterg7771
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Wifi and booster

My Internet has been poor since the first lockdown making working from home frustrating and difficult. Over 6 weeks ago I was sent a new router and promised wifi booster- I’ve not received this but could really do with it. I would like to speak to someone but this seems to be difficult. I pay a lot for this service.

Can somebody please respond to me?

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jbrennand
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Re: Wifi and booster

What Hub model do you currently have? You say internet is "poor" - poor, how?

Are devices connected on ethernet cables also having the issue(s) or is it just on wifi ones?

VM now supply “wifi pods” (not “boosters”). These are free to customers on the 1GB or Ultimate Oomph packages, and so are worth trying. Are you one of those?

If not, you will be charged £5/month - and at that level of investment you would soon pay off the cost of buying a "better" solution that will be yours to own and use forever.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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peterg7771
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Re: Wifi and booster

Thanks for that. Internet- whether wifi or Ethernet- is intermittent. Sometimes it works, sometimes it doesn’t- no rhyme or reason for it. 

I was promised one of the ‘pod’ no charge suggested- think it would be free. How do I get one ordered?

 

Peter

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jbrennand
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Re: Wifi and booster

If its intermittent on ethernet then a Pod wont fix it there is a fault on your connection.

Try this....

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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