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Wifi Speed Deterioration

My wifi speed has been poor for about a month. I have to reset the box most days, sometimes it gives a short win of speeds back to what they are supposed to be other times the reboot gets it working temporarily until the next crash.  I have tried many times to get through to customer services, seems a good strategy to prevent me leaving giving i cant speak to anyone to resolve the problem or to just leave.  Any ideas?

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Alessandro Volta
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Re: Wifi Speed Deterioration

Do wired connections behave the same?

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Re: Wifi Speed Deterioration

Thanks for the response.  I don’t have any wired devices aside from the smart TV.  After an hour long wait I finally got through to the faults department at virgin and they have agreed to send out a new Hub3 as they think that might the the problem.  Let’s see!

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Re: Wifi Speed Deterioration

I'll be very surprised if a replacement hub fixes the problem.  Speed connections and reliability problems that are fixed by a reboot are invariably where the hub is losing synchronisation on one or more channels due to a power or noise problem, and those aren't usually cured by swapping out the hub..   

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Re: Wifi Speed Deterioration

Thanks, I will give it a try.  What can I do if this doesn’t work?

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Alessandro Volta
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Re: Wifi Speed Deterioration


@Gordonj1979 wrote:

Thanks, I will give it a try.  What can I do if this doesn’t work?


 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Wifi Speed Deterioration

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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