Virgin Media Community

[GrahamB2]

Hi, today I received my new Hub4 now that I have upgraded to 1gb broadband. It's great, but the wifi pods I was using before with my previous hub no longer seem to work. 

Is this due to them not being compatible with the new hub? If so, what can I do about it, or is it just a case of getting replacements sent out to me?

Thanks in advance for any help.

[legacy1]

If only it was plug and play!

New hub pods need relinking to it but you can't do that by yourself because that would be too easy so VM have too.

[GrahamB2]

Thanks for the reply mate 🙂

If only eh? I had a feeling this might have been the case. Looks like I'll have to contact them on Monday.

Thanks again - much appreciated! 👍

[SonarUK]

the hubs are no good in router mode

the pods are a mockery to make money

put the hub in modem mode
Ide advise to buy a decent mesh setup if you need wifi coverage

https://www.amazon.co.uk/ASUS-ZenWiFi-AX-Whole-Home-XT8/dp/B082T48132

[ozsat]

They are provided free ??

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@SonarUK wrote:

the pods are a mockery to make money

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[Anonymous]

They are a princely fiver a month if you are not a one gigger. https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new

[Adduxi]

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@GrahamB2 wrote:

Hi, today I received my new Hub4 now that I have upgraded to 1gb broadband. It's great, but the wifi pods I was using before with my previous hub no longer seem to work. < snip>

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Pods need to be paired with the Hub. 

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

[Travis_M · Accepted solution]

Hi @GrahamB2

Thanks for posting on our community forum!

Having a quick look I can see you've spoken to our activation team and everything seems to be paired and all working.

Do you require any further assistance regarding this?

Regards

[GrahamB2]

Hi

Thanks for getting in touch.

Wifi pods all good now thank you.

[Carley_S]

Hi @GrahamB2

This is great news! Thanks for letting us know. If you have any further questions or concerns, please don't hesitate to post on the community forums again. We'll be here to help :).