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JC1838
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Wifi Pods - Volt

Hi,

Please could someone advise how best to get a Wifi Pod (booster). 

I am a Volt customer, and my bedroom has ‘poor’ coverage according to the VM Connect app. The Wifi drops out all the time which makes streaming impossible.

I’ve had no luck using the chat function and customer services are tricky to get hold of.

Many thanks.

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jbrennand
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Re: Wifi Pods - Volt

You do have to call in to order them (cant do it online) - tryatt 08.05 in the morning to get connected quickest

Failing that just wait here for a VM person to respond in a day or two and they will sort the first one for you .

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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JC1838
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Re: Wifi Pods - Volt

Cheers for the quick response. I’ll wait for VM on here, as that may be quickest for me now. 

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Steven_L
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Re: Wifi Pods - Volt

Hey @JC1838,

Welcome back to the community and thanks for taking the time to post.

I can look into this further for you and get a pod ordered for you but I would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

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Steven_L
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Re: Wifi Pods - Volt

Thanks for confirming your details via private message @JC1838.

I have arranged for the pod to be sent out to you, this be can be tracked online. Simply sign into My Virgin Media and you’ll see your orders on your account dashboard. However, this can take up to 24 hours to be updated. 

Regards,

Steven_L

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JC1838
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Re: Wifi Pods - Volt

Great - thank you.

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