Took delivery of a new Hub 5 recently but my WIFI Pod fails to connect to it. The VM Connect App initially saw the Pod on the network but advised that it was "unconnected". Have since tried it in various rooms and power sockets but it only ever shows a Blue flashing light (sometimes Green) and is no longer visible on the VM Connect App. The Hub is in 'Router Mode' and Channel Optimisation must be left on. I have disabled the Gyuest wifi that I had set up. I do have both 2.4Ghz and 5Ghz enabled.
Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
