Wifi Pod

[Smithyc982]

Hi all I have had virgin a week now and finding a few black spots in my home where I am getting between 8-17mbs speeds. I have the volt applied and says I can get WiFi pods but every place I look online I can’t find how to order them. Can someone help please 

[newapollo · Accepted solution]

Hi @Smithyc982 

Welcome to the community forums.

Please see message 2 on the following <<< pinned post >>>  which details how to request the wifi pods

[Steven_L]

Hey Smithyc982,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, have you been able to get a pod ordered or do you need further support to order one?

Kind Regards,

Steven_L

[Smithyc982]

Further can’t get through on live chat or through phone 

[John_GS]

Hi @Smithyc982 

Thanks for coming back to the thread. I can see you have ordered one since posting.

For future reference, do follow newapollo's post on how to order using the Connect App 🙂

There are a few requirements for the Pods to work with our Hubs. You can view these below: 
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pod should automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. This link will help though if you do have any issues 👉 https://www.virginmedia.com/help/setup/intelligentwifipod