cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi Pod

Smithyc982
Joining in

Hi all I have had virgin a week now and finding a few black spots in my home where I am getting between 8-17mbs speeds. I have the volt applied and says I can get WiFi pods but every place I look online I can’t find how to order them. Can someone help please 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Smithyc982 

Welcome to the community forums.

Please see message 2 on the following <<< pinned post >>>  which details how to request the wifi pods

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @Smithyc982 

Welcome to the community forums.

Please see message 2 on the following <<< pinned post >>>  which details how to request the wifi pods

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Steven_L
Forum Team
Forum Team

Hey Smithyc982,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, have you been able to get a pod ordered or do you need further support to order one?

Kind Regards,

Steven_L

Further can’t get through on live chat or through phone 

Hi @Smithyc982 

Thanks for coming back to the thread. I can see you have ordered one since posting.

For future reference, do follow newapollo's post on how to order using the Connect App 🙂

There are a few requirements for the Pods to work with our Hubs. You can view these below: 
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pod should automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. This link will help though if you do have any issues 👉 https://www.virginmedia.com/help/setup/intelligentwifipod

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill