Virgin Media Community

[alan1158]

I have spoken to chat twice now in past few weeks who said they would supply a second pod but nothing arrived. I have little or no WiFi in my garage which is attached to my house I have an ev charger which needs good WiFi can anyone help. How can I get another pod my volt package states I can have 3 free of charge.

Many thks

[newapollo]

Hi @alan1158 

Have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

[alan1158]

Many thks Dave but I have done all of this.

Chat keep stating they are sending one out but nothing arrives 

[John_GS]

Hi @alan1158 

Thanks for posting and welcome to the community.

I am sorry to hear of any WiFi issues. Please use the Connect App 👉 https://www.virginmedia.com/broadband/connect-app - when downloaded, you'll be able to do a wireless scan in the property. This will check and identify any coverage blackspots. It'll try and optimise where possible but if a further Pod is needed, you'll be prompted to order. 

Keep us posted how you get on.

Best wishes