Wifi Pod (white) not connecting to Hub 3

[Riley20]

I have recently taken delivery of my third wifi pod - first one no light at all and would not connect - second stopped working about 10 days after delivery and third 2 days after delivery - the two pods I have will not connect to the Hub 3 via the connect app - I have tried resetting the Hub by doing a factory reset, virgin have done tests and say there was wifi interference and monitor for 24 hours then said it was fine.  It's not fine Hub 3 keeps loosing wifi connection on the ground floor (Hub 3 upstairs).  The wifi pod worked great until the Hub lost connection with it and will not reconnect - Virgin tbh haven't been that helpful - any pointers on how to manually reset the wifi pod or could it be an issue with the Hub itself which is a few years old now 

thanks Riley

[Joseph_B]

Hey @Riley20,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your Hub, I would like to go about helping you with sorting this out, for me to do so I will need to confirm some information from you via a private message.

Joe

[Riley20]

Hi Joe - that's fine please send via private message