Wifi Pod delivey

[Daz5]

Hi, I need help with my WiFi pod order. Order placed 26th September, confirmation received same day. Pod not come yet. Virgin community support says should come within 3 days of ordering. So I  contacted Virgin again on 12th October, told a new Pod would be ordered and I would have it in 3 days and that I would get a text or email to confirm. To date I have had no confirmation and it has not been delivered. How do I get my Pod?! 

[Arissa_H]

Hi Daz5 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Sorry to see you have not yet received your pod ☹.

I will have to look into this and see what is going on.

In order to further investigate, I will have to private message you.

Please watch out for the envelope ✉.

Thank you.