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Wifi Pod booster, not received.

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I have asked for a pod/booster on my account at least six weeks ago.  I still have not received it yet.  I can not get through on the telephone to a person to talk too.  We really need our Pod/booster ASAP. Please help! I don't know what else to do.


Community elder

Other than buying your own you can wait a few days for a reply on here from VM.

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Other end of bungalowOther end of bungalowSame room as routerSame room as router

Just done a speed test on VM. I live in a bungalow (one floor house). This is why we need it. Thanks @carl_pearce for the reply.  I will wait for VM staff to reply to try and sort this out as we have already ordered one.


For £25 you can buy an AC750 Wi-Fi repeater now that works with any ISP and has none of the restriction of the VM Pod.

Hi @chapmantimsan ,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you have not received your WiFi pod after an order. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.


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Nothing received

Hi chapmantimsan,

My apologies you haven't had your WiFI pod yet.

I will private message you now to look into this further.


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Akua_A is apparently sorting it Thankyou. But I am disappointed ted at the time it had taken to get sorted. It would be much easier if there was some form of direct contact.