Wifi Pod No Longer Working Removed from Account

[PatC86]

Hello all,

Was hoping to get some advice around my Wifi pod. It's been removed from my account (not sure why I'm on volt 1gig) can I reactivated it to my account? I've tried the phone number in the stickied post but they seemed unable/unwilling to help.

If not how can I order without using the connect app, hilariously when I try to run from my office it disconnects from the wifi and gives me an error message and if I go closer to the hub it's 'fine'.

Any help appreciated,

Pat

[PatC86]

Can anyone help with this please? 

[Joseph_B]

Hey @PatC86,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I can certainly look into this for you, for me to do so I will need to confirm some information in a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe

[Joseph_B]

Hey @PatC86,

Glad we were able to have that private message, that Pod order has been arranged through for you, you can look at tracking this order via the website here.

Cheers. Joe