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Malachite
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Wifi Password not recognised

I recently upgraded my phone to IOS 14. I am getting a weak security notice and my WiFi keeps dropping out. I searched and found instructions to type in 192.168.0.1 on my browser. I did this. The next instruction on Virgin site told me to type in my admin name. It does not ask me for this. I get a screen to select my language and then a screen asking for my WiFi password. A few weeks ago I downloaded the Virgin Connect app and changed my password. When I type in this password, it is not recognised. I tried holding the reset button and leaving it for a while then trying again. This has not helped. What can I do now?

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Malachite
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Re: Wifi Password not recognised

Never mind! Further searching revealed that it was the Settings password I needed rather than my WiFi password. 

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Ayisha_B
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Re: Wifi Password not recognised

Hi @Malachite,

 

Welcome to our Community Forums and thanks for posting. 

 

Glad to hear you managed to get to the bottom of it 🙂

 

Let us know if you need anything else. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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