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Wifi Log Issues

Hi, we've been having some wifi issues recently. Slowing down and dropping off and I'm trying to resolve them. Just checked the Super Hub logs and noticed I'm getting ongoing "No Ranging Response received - T3 time-out" messages with Priority Critical (3) and Error number 82000200. When I refresh they keep coming. Can someone advise as to the issue here please?

 

Many thanks

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Alessandro Volta
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Re: Wifi Log Issues

Post the network, upstream and downstream logs from the hub admin pages 


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Re: Wifi Log Issues

Sure, here you go.

 

First TimeLast TimePriorityError NumberDescription
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
13/06/2020 10:49:40 GMT13/06/2020 10:49:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
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Re: Wifi Log Issues

Downstream

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)8.116.836.296.935.816.147.195.84
RxMER (dB)37.9437.3637.0937.3637.6437.3638.2637.09
Pre RS Errors42215059149513478421580702729
Post RS Errors12089377898025811261478538

 

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID3421
Frequency (Hz)32600000258000003940000046200000
Ranging StatusRetries ExceedSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)39.2539.0038.5039.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts122014000
T4 Timeouts0000
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Helpful Answer

Re: Wifi Log Issues

You seem to have posted the same log entry multiple times.

Try a pinhole reset of the Hub (check the sticker is still legible!).

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Wifi Log Issues

Many thanks, that's sorted logging issues.

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