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Wifi Issues in Redditch

Beckymerriman
Just joined

I am having issues across the board with my wifi, the ap doesn't work, I am trying to run diagnostics in the house but the ap tells me I'm not able to collect to the internet.. even though I am!? I work from home and this is my first day back after having virgin installed.. I need some help on getting this fixed asap!

3 REPLIES 3

Client62
Legend

Is the app not seeing the home network due to some kind of VPN or Private browsing tools being enabled ?

I don't think so! I have just spoken with someone on the phone who said they have flagged it to the network team... less than helpful tbh! At what point would pods/boosters be issued?

Client62
Legend

If your Internet network and Wi-Fi are not working that needs to be resolved first.
VM Pods are used to extend wireless coverage, they don't do anything if the Hub's Wi-Fi service is not working.