Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
121 Views
Message 1 of 3
Flag for a moderator

Wifi Issues - Working from home

Hi,

I'm working at home at the moment and my Virgin Broadband has been acting up either with random dropouts or low Wi-Fi speeds. I've taken screenshots of my upstream/downstream levels if anyone can help me figure out what's causing the problems.

 

Downstream.jpg

Upstream.jpg

  

0 Kudos
Reply
Highlighted
  • 4.86K
  • 895
  • 1.29K
Very Insightful Person
Very Insightful Person
113 Views
Message 2 of 3
Flag for a moderator

Re: Wifi Issues - Working from home

Hello

Looking at your stats straight away I can see  two issues, first some of your downstream power levels are above what they should be, and secondly you upstream power levels are right on the MAX, this needs a VM forum staff member to have a look at the backend.

I have escalated this to them to have a look.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 3.25K
  • 135
  • 191
Forum Team
Forum Team
79 Views
Message 3 of 3
Flag for a moderator

Re: Wifi Issues - Working from home

Thank you for the post Louise_Halbert and welcome to our community.

 

We can see some downstream power level errors so I've used the forum information to book in an engineer appointment for you to fix this.

 

This is booked for Friday between 8am and 12pm, if you'd like to reschedule this please do this on your online account.

 

Thanks, Emily.

0 Kudos
Reply