Wifi Hub VMConnect wont connect & Hubs

[MessyPenguin]

Evening all.

So I have an issue with the VMConnect app not seeing my new hub 4.  For context, I had an issue with the hub 3 and a engineer came out and replaced it with a hub 4, im on Volt as well.  When we were using the hub 3, we also had a wifi booster for free (white) as part of our volt package.  This does not seem to be working now that we have upgraded to the hub 4

So two issues i think:

1. Hub 4 not being seen in VMConnect

2. Extender not working, possible needs setting up via app but due to issue 1 I cannot.

Any ideas on what i can do before attempting phone.  Last time was nearly 2 hours wait!

Thanks

[Paul_DN]

Hi MessyPenguin,

Thank you for reaching out to us in our community and welcome, sorry to see the Connect App isn't seeing your new Hub and due to this your extender isn't working.

So I can help I will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.