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Wifi Dropping, Ethernet Fine

Evening all,

Approx 10 days ago we noticed wifi dropping on all devices, but ethernet remained working throughout.

Ran diagnostics on router and issues are highlighted with phone and wifi. Broadband and ethernet OK.

I also went to start a BQM. I've noticed my IP address has been changed approx same time issues started. Loads of packets dropping.

Engineer just been tonight, replaced some kit, but didn't have a new hub to give me.

Had service 20 years or so. Never had problems until IP address changed...

Engineer will try to look at cabinet asap and try to sort a new hub to see if that helps.

Anybody had anything similar please?

Cheers

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Alessandro Volta
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Message 2 of 29
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Re: Wifi Dropping, Ethernet Fine

Try a reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Wifi Dropping, Ethernet Fine

Engineer has done that. Removed the very old splitter/silencer device inside wall connection. re-cut coax cable connection, full reboot of router. Spoke to 2 colleagues on phone. 

Will try again just for good measure 

Thanks

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Re: Wifi Dropping, Ethernet Fine

Yes, unfortunately that hasn't solved it. Wifi worked 25 minutes then dropped out again. 

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Alessandro Volta
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Re: Wifi Dropping, Ethernet Fine

What hub is it?

And you say wired connections don’t drop?


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Re: Wifi Dropping, Ethernet Fine

Hub 3.

Yes ethernet AOK... must be a router problem? 

But packet loss on BQM is chalk and cheese vs old IP address...

Baffled..

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Alessandro Volta
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Re: Wifi Dropping, Ethernet Fine

Post the live share URL to the BQM please


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Re: Wifi Dropping, Ethernet Fine

I have a 'spare' router of my own plugged into ethernet and wifi works perfectly 

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Re: Wifi Dropping, Ethernet Fine

Not sure how to do that mate...

Screenshot_20201103-202415_Samsung Internet.jpg

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Re: Wifi Dropping, Ethernet Fine

When you put a third party router into the LAN there is a procedure to follow to avoid Hub and Router conflicts.

Do it this way ...

  1. Make sure you are connected by ethernet cable to your Hub 
  2. Disconnect all other ethernet cables from the Hub.
  3. Open your Internet browser
  4. Log in to your Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser
  5. Enter your Hub settings password. The default password is printed on the bottom of the Hub If you have changed the default password, enter that password instead
  6. Once you've logged in, click Modem Mode on the left
  7. Click the option next to Enable Modem Mode and then click Apply changes

Note: Once in Modem Mode, the IP address you use to access your Hub changes from 192.168.0.1 to 192.168.100.1 and it is only accessible with an ethernet connection.

then

Disconnect all ethernet cables from the Hub then power off the Hub.

Then, set up your own router with the WAN port set to be in DHCP mode. Make sure it’s fully initialized (leave 5 min) and then put in the Cat 5E/6 cable to the Hub.

Now power up the VM hub and you should get a connection. This order only needs to be done the first time you connect your own router to the VM hub.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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