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Bradthatch
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Wifi Dropout

We keep getting the wifi dropping. I mentioned this on Twitter and then was told to complete a BQM, which I have. This doesn’t show much (from what I can see). But we’re still constantly getting the wifi disconnecting from our devices.

 

I’ll happily provide the BQMs for certain days we’ve noted. 

It’s becoming increasingly frustrating...

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gary_dexter
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Re: Wifi Dropout

Do wired connections also drop?


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Bradthatch
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Re: Wifi Dropout

We don’t have any wired connections. All wireless (phones/laptops/TV/console)

All drop together.

Thanks

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gary_dexter
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Alessandro Volta
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Re: Wifi Dropout

You’ll need to test with a wired connection to ascertain if it’s wireless only issue or the connection dropping as a whole 


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Molly_G
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Re: Wifi Dropout

Hi @Bradthatch,

 

Many thanks for your recent post and welcome to the forums. Sorry to hear you've been having issues with your devices dropping off from the WiFi.

 

How have things been since Monday, have you experienced further drop-outs? I've been unable to locate your account so far using the details you've registered to forums with, in the meantime in would be useful to see the BQM if this is handy. 

 

Just some further questions too:

  • When the devices drop, do they all drop at the same time?
  • Does this happen generally around the same time of day or not?
  • Have you been able to test whether this happened with wired connections to a computer/laptop yet?

Let us know if you are still seeking further assistance with this 🙂 

 

 

Molly_G
Forum Team



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Bradthatch
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Re: Wifi Dropout

Hi Molly,

Thanks for getting in touch.

I’ve not noticed a dropout since Monday. It’s more noteable when in a Laptop/console which doesn’t have 3/4G to fall back on like a phone does.

in answer to your questions..

  • When the devices drop, do they all drop at the same time? 
    Yes, phones, tablets, consoles all go together.
  • Does this happen generally around the same time of day or not? I’d say more often than not. More between 9pm-10pm are the ones I’ve noted (maybe once/twice a week, varying days). Rarely in the daytime.
  • Have you been able to test whether this happened with wired connections to a computer/laptop yet? Not yet. As they’re infrequent it’s hard to find a drop out time. 

Latest BQM dropout (again whilst on the PS4)

DA38CF0A-B1BD-4740-922B-9118A6382F6C.png

Account is registered to a different email which I can supply privately and not on the forum if possible. 

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Bradthatch
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Re: Wifi Dropout

BB769AE1-1B9C-4C7C-9F03-50BCD6CA49F5.jpeg

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gary_dexter
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Message 8 of 14
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Re: Wifi Dropout

Post the live share URL for the BQM not an image

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Bradthatch
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Re: Wifi Dropout

The irony of my comments... I’ve just lost connection in the day haha....

 

14:50 drop out timed 

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Bradthatch
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Re: Wifi Dropout

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