on 17-06-2022 12:15
My Hub 3 needs to be reset daily as at some random time each day it will lose the ability to broadcast wifi.
2.4G and 5G are already split and running as separate networks,
Fault checking via the website shows no errors
Connectivity to the hub appears to be fair to good. some devices show as weak but never have problems functioning and they are mainly just bulbs or sockets.
The big issue is the wifi dropping completely as with most other complaints we work from home. Thanks so much for your help.
on 17-06-2022 12:29
on 20-06-2022 12:00
Hello ads_bailey.
Sorry you have had to contact us regarding the issues with your connection.
I have ran a quick check on the Hub from here and we have a slight issue with the downstream levels,
This would need an engineer to attend.
So I can get this booked in, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L