Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload

[on-dre]

I got an email saying to reboot my router so I get an double upload speed on Gig1. I did that and ALL my PODS stopped working again, so has my WIFI. I've rebooted everything again and it's still not working 😞

Ethernet works (and the 100mbs upload has been applied) but support are saying they can't do anything until an intermittent fault has been cleared. If it were an intermittent fault then my ethernet would stop working. 

Can a moderator please help as support aren't helping whatsoever......

Anyone else had this issue (it worries me as my last wifi issues weren't resolved for months after the superpods and hub were replaced for Hub 5.

[Tudor · Accepted solution]

You could try a pin hole reset of the hub, it shouldn’t, but has been known to fix the odd problem. 

[on-dre]

An hour+ on the phone to some truly woeful individual and an even worse manager. No idea what their Connect App is (which tells you to call support because there are "wifi conflicts" showing (still). App shows yellow triangle on hub and "your network settings are clashing with each other. First choose the settings you want to use then continue". 

I choose 1 of the 2 (have tried both) and I get the error "Oops! Something went wrong. Please try again, or contact support......Feels like GROUNDHOG day!!!! And they're trying to blame the "intermittent" fault in my area that's been reported (by VM as an excuse) for as long as I've been a VM customer. It's clearly a SETTINGS issue in the hub.......

[Robert_P]

We can see you have been speaking to a colleague via Private Message in another thread on-dre where this is being looked into. Raising multiple threads doesn't get the issue resolved any quicker and can lead to a delay and convoluted information. The other thread and PM's are still open but we will request this thread be closed.

Rob