I have been with Virgin for about 5 months or so now and have always had some form of issue with the Wifi in my house. We used to have Vodafone broadband and didn't have any issues. When we moved to Virgin I first encountered an issue whereby certain devices would not connect to the internet despite the wifi showing it was working. The wifi also kept going down daily, anywhere between 3-4pm.
After some searching I ended up having to go and buy a new router and putting the hub in router mode and the new router sorting out the wifi. This seemed to solve the issue of my devices now staying connected to the wifi but I still have the issue whereby the internet just goes down each day about the same time.
When this happens I have to reset the Super Hub 3 a couple of times and this usually resolves the issue, or failing that it takes about 3/4 resets over the course of an hour or so for things to get back working.
I am beginning to be at my wits end as I can't understand why I have had to firstly purchase a new router just to keep the wifi stable for my devices, and have to continually deal with the internet dropping out each day.
I'm paying the same I was paying for Vodafone with no issues so am hoping that someone may have some ideas to help resolve the drop out issue, bar having to continually reset the super hub all the time as this then causes me more headaches in having to set up the hub to be in modem mode again and I am sorely tempted to try and just get the internet cancelled if Virgin can;t manage to offer me a stable connection.
Just to confirm; you have your own router - and the hub is in router mode too?
If both are trying to allocate IP address then you could be having problems:
The hub needs to be in modem mode.
In the meantime:
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!