Virgin Media Community

[markhewitt1978]

Previously I was with TalkTalk where Wi-Fi Calling worked perfectly. For me on Vodafone and my wife on O2. 

However since we switched to Virgin with a Hub 5 it hasn't worked at all. I've seen a lot of confused things about if it should work or some options to enable it - which don't appear in the Hub 5 menus. Or that it just doesn't work and I would have to buy a separate router. 

I can't believe a basic feature like Wi-Fi Calling simply doesn't work with the Hub5?

(Wifi calling is switched on on both of our phones)

[Martin_N]

Hi Markhewitt1978,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with WiFi calling. 

Can you confirm the make and model of the handsets you have been trying WiFi calling on?

^Martin

[legacy1]

It will work if you put hub in modem mode with your own router having 1Gb ports

[markhewitt1978]

Thanks for the reply. 

They are an iPhone 14 and iPhone 11 both running latest OS as of today. 

I can confirm Phone > Wifi Calling is set to 'On'. 

[markhewitt1978]

Alessandro,

Thanks. However I don't consider that a good solution. Having to pay quite a bit of money to get my own router and reconfigure everything. Because a *basic* feature that should be supported on Virgins router doesn't work for unknown reasons. It has worked with every other broadband provider I've used until now 

[Adri_G]

Thanks for the posts and replies, markherwitt1978.

The handsets you've advised you're using are on our list of compatible devices for the WiFi calling feature.

May I ask if the handsets have been purchased from us?
Also, can you kindly advise if your issue is limited to these two devices and only when on Wi Fi calls or is your connection poor/unstable in certain parts of the house?

Please, share more and we'll be happy to assist where possible.

[markhewitt1978]

 The handsets were purchased directly from Apple 

We don't have any other wifi call capable devices to test with. For my wife on O2 she is unable to make phone calls in her home office at the rear of the house since the mobile signal does not reach. When wifi calling worked (on TalkTalk) this was no issue. 

[Carley_S]

Thank you for confirming this @markhewitt1978 

Was WiFi calling working fine before with our Hub 5 or have both the changes just happened? 

[markhewitt1978]

It has never worked with Hub5. 

It was working with TapaTalk. As soon as I got Virgin installed it no longer works.