My wifi broadband connection drops about 10 times a day. The router is not visible in the Virgin app when that happens but usually reappears in 5 minutes.
According to diagnostics there are no network problems. However, it does suggest that I move my devices to be closer to the router.
I bought a BT-11ac-DualBand-WiFi-Extender but that's no help when there's no broadband to extend 😞
The router is located in a cupboard under the stairs behind the TV. However, I can't move it as the cable to the Virgin box on the wall is less than a metre long.
BQM details:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/23b815eb57b8d6d71d9ac47985cda1445b...
Network Log, Downstream and Upstream details below
Network Log
Time Priority Description
15/02/2021 19:10:28 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 17:42:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 17:28:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 23:12:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 14:03:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 10:35:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 16:21:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 05:42:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 13:35:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 02:50:34 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 14:39:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 07:56:51 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 22:13:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 10:01:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 22:29:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 19:35:18 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 08:04:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 20:25:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 17:55:43 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 10:07:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 -0.5 38 256 qam 9
2 210750000 -1 38 256 qam 10
3 218750000 -1 37 256 qam 11
4 226750000 -0.7 37 256 qam 12
5 234750000 -1 40 256 qam 13
6 242750000 -1.2 38 256 qam 14
7 250750000 -1 38 256 qam 15
8 258750000 -0.9 38 256 qam 16
9 266750000 -1.2 38 256 qam 17
10 274750000 -1 38 256 qam 18
11 282750000 -1.7 38 256 qam 19
12 290750000 -1.2 38 256 qam 20
13 298750000 -1.2 38 256 qam 21
14 306750000 -1.4 38 256 qam 22
15 314750000 -1 40 256 qam 23
16 322750000 -1.9 38 256 qam 24
17 330750000 -1.2 38 256 qam 25
18 370750000 -1.5 40 256 qam 26
19 378750000 -1.4 40 256 qam 27
20 386750000 -1.7 40 256 qam 28
21 394750000 -1.7 38 256 qam 29
22 402750000 -1.7 38 256 qam 30
23 410750000 -1.7 38 256 qam 31
24 418750000 -2 40 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 251 2
2 Locked 38.6 539 4
3 Locked 37.6 734 18
4 Locked 37.3 311 34
5 Locked 40.3 233 11
6 Locked 38.9 376 102
7 Locked 38.9 290 4
8 Locked 38.9 113 0
9 Locked 38.9 224 248
10 Locked 38.9 197 248
11 Locked 38.9 283 20
12 Locked 38.6 153 0
13 Locked 38.9 100 0
14 Locked 38.6 86 0
15 Locked 40.3 29 0
16 Locked 38.9 20 0
17 Locked 38.9 18 0
18 Locked 40.3 43 0
19 Locked 40.3 36 0
20 Locked 40.3 50 0
21 Locked 38.9 51 0
22 Locked 38.9 31 0
23 Locked 38.9 51 0
24 Locked 40.3 20 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 47.3 5120 64 qam 4
2 46200000 48 5120 64 qam 3
3 53700000 47 5120 64 qam 2
4 32600000 48 5120 64 qam 5
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0