You can contact VM to report the problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
Welcome along to our Community and thanks so much for your first post; sorry that one of your boosters is having some issues. We'll be more than happy to run through a few checks for you and get a replacement pack sent if needed.
I've not been able to locate your account from your Forum information so I will pop you a Private Message so we can take some details and go through some checks with you. Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can