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Wifi Booster not connecting to TV

Hi, I have followed the instructions for the wifi boosters and they are connected fine as far as I can tell. The white power lights are showing on the small and large booster. However, the tv in the room near the large booster is not picking up a signal from it! I am seriously losing the will to live 😞

 

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Alessandro Volta
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Message 2 of 11
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Re: Wifi Booster not connecting to TV

The large booster connected to the hub?

I don’t believe this one emits a WiFi signal


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Re: Wifi Booster not connecting to TV

Hi,

No, the small one is connected to the hub downstairs via the cable. That shows white power light.

The small one is upstairs and also shows white power light.

Thanks

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Message 4 of 11
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Re: Wifi Booster not connecting to TV

I have also pressed the wps button on the small on upstairs and it is flashing the green wifi signal. TV not picking it up. Its a new TV, which I have previously connected to the main wifi occasionally when signal was strong enough. Just nothing!

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Re: Wifi Booster not connecting to TV

I am currently testing my laptop upstairs but I can't see any additional wifi to connect to. I am currently connected to the main wifi signal from downstairs. I am right next to the TV!

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Re: Wifi Booster not connecting to TV

Hi Mundo78,

 

Thanks for posting and welcome to the community. I am sorry to hear of the booster issue. Have you activated the booster please by following the activation process?

 

Kind regards,

John_GS
Forum Team

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Message 7 of 11
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Re: Wifi Booster not connecting to TV

Hi,

I have followed the instructions in the leaflet provided to the letter. Tried about 10 times. Then I installed the Virgin Media Connect App, which tells me 'there's something wrong' (no idea what) when it tries to copy settings to the hub. 

thanks

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Re: Wifi Booster not connecting to TV

Sorry to hear the activation is not working for you, I'll include a link to our Booster Help Page for you here. 

 

Please let us know how this goes.

 

Thank you, Emily.

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Message 9 of 11
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Re: Wifi Booster not connecting to TV

The boosters I have are not Virgin ones so the guidance isn’t helpful. 

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Re: Wifi Booster not connecting to TV

Have you tried going through troubleshooting tips for the brand of powerline that you have?  

 

Alex_Rm

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