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Wifi Blackspot - I need a booster

Joining in

I have followed all the instructions in placing my hub but I still have a blackspot in one of my bedrooms. Could a booster or pod be sent to me? It is driving me nuts as it is my home office 😵💫



Very Insightful Person
Very Insightful Person

See this for info...


To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @Lynny11 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.

For clarity, our WIFi Pods (or WiFi Max as otherwise known) are free of charge, if you are on either a Volt bundle or 1GB bundle. However, if you are not on either of these then they are £8 a month and to be clear, it is not £8 a month per pod, it is £8 a month for the package (so £8 regardless of if you have the one pod or three if needed).

I hope this helps and if you need any further assistance with this please let us know.

Also please see here for full details.

Many thanks