WiFi

[DebH1]

Hi,

This last weekend and today, the WiFi drops every time I enter the kitchen. I can't run a Virgin Connect scan as the Internet disconnects completely. Any help is appreciated 

[Client62]

Perform as scan at the limit of where the Wii-Fi does work, record that position as the kitchen.

[jbrennand]

... and then see this...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

[Alex_RM]

Hi DebH1,

Thanks for posting and sorry to hear you're having some WiFi issues. Have you been able to follow the advice from Client62 and jbrennand?

Have you tried moving some of your devices over to a wired connection/ does this help at all?

Alex_Rm

[vmrunreliable]

How about moving the cooker and sink into the living room? It'll be easier than getting virgin to fix something.