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WiFi

Hey 

For the past few days my wifi has been consistently disconnecting every 20 minutes .Its only for a few minutes but my sister is a gamer and she gets kicked out of her games. We’ve tried unplugging the router and connecting again but nothing seems to work 

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Alessandro Volta
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Message 2 of 10
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Re: WiFi

Does a wired connection also drop?

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Re: WiFi

Not normally no but occasionally it does

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Alessandro Volta
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Re: WiFi

Post the Network, Upstream and Downstream logs from the hubs admin pages

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Re: WiFi

Where do I do this 

is on admin ,info

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Alessandro Volta
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Re: WiFi

Go to 192.168.0.1 and click Router Status at the bottom of the page

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Re: WiFi

29/10/2020 11:20:28LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 11:19:53RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 11:19:53SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:12:30RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:12:30SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:12:15RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 02:06:6DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:32:31No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:31:45Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:26:30Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:26:25SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:26:25RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:26:25SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 01:26:24RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:15:41RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 01:18:34DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 18:41:29DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:25:45No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 22:50:23DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: WiFi

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000004.775512064 qam2
2603000004.775512064 qam1
3462000004.825512064 qam3
4394000194.925512064 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Re: WiFi

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000538256 qam1
2147000000538256 qam2
31550000004.938256 qam3
41630000004.838256 qam4
5171000000538256 qam5
61790000004.938256 qam6
71870000004.638256 qam7
81950000004.938256 qam8
92030000004.838256 qam9
102110000004.538256 qam10
112190000004.438256 qam11
122270000004.538256 qam12
132350000004.338256 qam13
14243000000438256 qam14
152510000003.538256 qam15
162590000003.738256 qam16
172670000003.538256 qam17
182750000003.738256 qam18
192830000003.938256 qam19
202910000004.438256 qam20
212990000004.538256 qam21
22307000000438256 qam22
23315000000438256 qam23
243230000004.138256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91829332267861
2Locked38.6947013420
3Locked38.910199515864
4Locked38.9165130916110
5Locked38.6364510083
6Locked38.912760517821
7Locked38.9445946573
8Locked38.98716106
9Locked38.910365443
10Locked38.99143569
11Locked38.97582912
12Locked38.96892426
13Locked38.97352174
14Locked38.97341984
15Locked38.96461441
16Locked38.95621623
17Locked38.95791943
18Locked38.66192217
19Locked38.95681937
20Locked38.65531699
21Locked38.95542132
22Locked38.66642850
23Locked38.66903093
24Locked38.96172478
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Message 10 of 10
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Re: WiFi

Good morning @Karel1 

 

 

Thank you for reaching out to us, I am going to need to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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