Virgin Media Community

[ShaneYork]

When will the WiFi be working again in NG6 8GD as it has been off all day 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Adri_G]

Hi there ShaneYork, thanks for posting on our forum page.

Sorry to hear of this issue in your area, how have things gone since you last posted here?
Did the advice from Tudor help out?

Let us know how you get on, happy to assist.

[ShaneYork]

It was working then went off again it's doing it all the time and I have reported it before and nothing was done about it when I go on YouTube or watch my recorded shows it goes off still 

[Ilyas_Y]

Hey there @ShaneYork, thanks for the update.

I've had a look on the system and I can't see any area faults currently.
However there may be congestion on the Wi-Fi causing issues with connectivity.
Have you managed to reset the VM hub with a pin hole at the back of the hub for 30 seconds? Hold it in there.
Also how many devices do you have? Let us know.

Kind regards.