Virgin Media Community

[alip]

WiFi suddenly stopped working this evening.

Logged on to the router - and it's disabled itself. I have re-enabled several times, but the setting isn't holding.

Any suggestions? And please don't say reset - I'm resetting this hub approximately every 48 hours!

[legacy1]

get a new hub or use modem mode and get a better router

[alip]

Rebooting again fixed it - at least I didn't have to reset this time! 🙂

[jbrennand]

What Hub model is it?

[alip]

Hub 4. Only just over a fortnight old.

The settings now seem to be staying - at least, we reconnect after a reboot without problems. But I'm rebooting at least daily. (And the less frequently are days we're out... :-))

Hubby now knows how to reboot, but next time I want to log on before we do and see what the issue it. Whether it's the settings. Sometimes the WiFi is not there at all. Other times, it's there but insists it can't connect or the (saved) password is incorrect. A reboot always resolves it - but obviously that also disrupts the rest of the household!

The next time it goes, I will check settings to see what it's done, and ring again.

Alison

[alip]

I'm on the phone to support now. Checking the settings again on the hub, it's disabling WiFi (both 2.4 and 5) and WPS. It's not possible to reset. It looks as if you're doing it (tick the option, click Apply) but when the page refreshes, it's disabled. If I reboot, it comes back on its own ... for a while. I have to reboot every time. At least daily, but sometimes more often (if we're in). It's every few hours. It's become the first task on waking - reboot the hub! I'm not expecting a solution here... just letting you know it's happening. Ironically we were given this new hub because ethernet stopped working on the old one (but wireless was fine... ). 😞

[alip]

Well, I'm one tiny step further on. It has been acknowledged that it is not possible to switch on WiFi: this time they tried remotely instead of insisting I rebooted and then saying all fine. Call logged with someone else (unspecified) to try to do something more technical (again, unspecified). In the meantime, keep rebooting. 🙂

[Client62]

Could this be a new Hub 4 firmware blooper.

The Virgin Media WiFi policy that we have seen for Hubs in Router mode forces the WiFi to Re-Enable on both 2.4 & 5 Ghz bands.

[Ayisha_B]

Hi @alip,

Welcome back to our Community Forums and thanks for your post. 

I am sorry you've been experiencing some issues with WiFi switching off. Appreciate this isn't ideal. 

I have checked our systems and can see you spoke to our team regarding this. 

How did they leave things with you?