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WiFi speed

Mikef47
Joining in

My virgin speed test varies from 50 mb to 240 mb per sec on the same computer within 2 feet of the router. I have tried turning the router off an on after 1 minute but I still get the same issue.

Is there something I am overlooking?

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

see this

What Hub model is it? What device(s) are you testing at now are you doing the speed tests?

Also, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

Also do a quick check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Client62
Legend

Reads like the computer has a dual band Wi-Fi adaptor & it is using either band to connect to the Hub.

50Mb/s will be seen when the computer has connected via the 2.4GHz Wi-Fi band and the 240Mb/s is when the computer has connected via the faster 5GHz Wi-Fi band.

Ashleigh_C
Forum Team
Forum Team

Hi there @Mikef47 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your connection, I have checked and I can see there are a few issues with the connection that will require an engineer to take a look. I will pop you a PM now so we can take a look, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Ashleigh_C
Forum Team
Forum Team

Hello again @Mikef47 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your connection issues– you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment