Virgin Media Community

[Lbeale9]

 

 

 

 hi guys I was asked to upload this here. I’m supposed to get 200mps and I haven’t had that since I signed up for virgin 2 years ago. Could someone have a look into this please? 

[gary_dexter]

The speeds you're "supposed to get" are wired only, not wireless.

What are you wired speeds like?

[DJ_Shadow1966]

Hello

How are you testing the speed as Virginmedia do not guarantee wireless speeds as it can be affect by many variables. The speed guarantee is the speed to the hub have a look at https://www.virginmedia.com/shop/the-legal-stuff/virgin-media-speed-policy

If you do a speedtest with a computer connected to the  hub with a cat 5e cable or better what speed do you get.

Regards Mike

[Lbeale9]

That is the wired speed, I done the test through the cable and that’s what I got. The wireless test is a lot less which I expected

[Lbeale9]

I done the test through the cable as I knew wireless would be less the pics I have put up are wired test the wireless one is a lot less 

[gary_dexter]

Post the network, upstream and downstream logs back here as text please

[Lbeale9]

1	53700001	45.5	5120	64 qam	7
2	39399975	43.3	5120	64 qam	9
3	46199947	44.3	5120	64 qam	8
4	60299931	46	5120	64 qam	6

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	5.4	38	256 qam	16
2	203000000	4.9	38	256 qam	9
3	211000000	4.5	38	256 qam	10
4	219000000	4.5	38	256 qam	11
5	227000000	4.5	33	256 qam	12
6	235000000	4.5	38	256 qam	13
7	243000000	4.5	38	256 qam	14
8	251000000	5	38	256 qam	15
9	267000000	5.1	38	256 qam	17
10	275000000	4.8	38	256 qam	18
11	283000000	5.1	38	256 qam	19
12	291000000	5.5	38	256 qam	20
13	299000000	5.8	38	256 qam	21
14	307000000	5.5	38	256 qam	22
15	315000000	5.5	38	256 qam	23
16	323000000	5.4	38	256 qam	24
17	331000000	5.4	38	256 qam	25
18	339000000	5.6	38	256 qam	26
19	347000000	5.5	38	256 qam	27
20	355000000	5.3	38	256 qam	28
21	363000000	5.5	38	256 qam	29
22	371000000	5	38	256 qam	30
23	379000000	5	38	256 qam	31
24	387000000	4.5	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5898	107
2	Locked	38.6	81507	221
3	Locked	38.6	529638	99
4	Locked	38.6	303593	42
5	Locked	33.3	152320055	9739592
6	Locked	38.6	148914	313
7	Locked	38.9	5269	88
8	Locked	38.9	5127	132
9	Locked	38.9	3464	18
10	Locked	38.9	56474	96
11	Locked	38.9	34350	1
12	Locked	38.9	1736	6
13	Locked	38.6	3092	3
14	Locked	38.9	1057	5
15	Locked	38.6	6551	0
16	Locked	38.9	395	0
17	Locked	38.9	447	12
18	Locked	38.6	214	66
19	Locked	38.6	237	12
20	Locked	38.9	324	0
21	Locked	38.9	253	0
22	Locked	38.9	218	4
23	Locked	38.9	160	196
24	Locked	38.9	1136	5

[Zak_M]

Good afternoon.

I am sorry to hear that you have had some issues with your speeds @Lbeale9 

Are you able to let me know the last time you did a factory reset? 

Kind regards,

Zak_M

[Lbeale9]

Hi there I have rebooted the WiFi a few times but off the top of my head I can’t remember like a month or 2 ago