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Lbeale9
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WiFi speed

09B2254B-25B9-482D-A740-FB3D1842D267.jpeg

D0B68988-F6E1-4505-8DAD-47CDB58C5B57.png

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6BDFC8F7-A4F4-4F35-B7DE-D35BF4E330E5.jpeg

 hi guys I was asked to upload this here. I’m supposed to get 200mps and I haven’t had that since I signed up for virgin 2 years ago. Could someone have a look into this please? 

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gary_dexter
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Message 2 of 9
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Re: WiFi speed

The speeds you're "supposed to get" are wired only, not wireless.

What are you wired speeds like?

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DJ_Shadow1966
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Message 3 of 9
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Re: WiFi speed

Hello

How are you testing the speed as Virginmedia do not guarantee wireless speeds as it can be affect by many variables. The speed guarantee is the speed to the hub have a look at https://www.virginmedia.com/shop/the-legal-stuff/virgin-media-speed-policy

If you do a speedtest with a computer connected to the  hub with a cat 5e cable or better what speed do you get.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lbeale9
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Message 4 of 9
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Re: WiFi speed

That is the wired speed, I done the test through the cable and that’s what I got. The wireless test is a lot less which I expected

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Lbeale9
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Message 5 of 9
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Re: WiFi speed

I done the test through the cable as I knew wireless would be less the pics I have put up are wired test the wireless one is a lot less 

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gary_dexter
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Message 6 of 9
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Re: WiFi speed

Post the network, upstream and downstream logs back here as text please

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Lbeale9
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Re: WiFi speed

 
15370000145.5512064 qam7
23939997543.3512064 qam9
34619994744.3512064 qam8
46029993146512064 qam6


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0020
3ATDMA0010
4ATDMA0000

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12590000005.438256 qam16
22030000004.938256 qam9
32110000004.538256 qam10
42190000004.538256 qam11
52270000004.533256 qam12
62350000004.538256 qam13
72430000004.538256 qam14
8251000000538256 qam15
92670000005.138256 qam17
102750000004.838256 qam18
112830000005.138256 qam19
122910000005.538256 qam20
132990000005.838256 qam21
143070000005.538256 qam22
153150000005.538256 qam23
163230000005.438256 qam24
173310000005.438256 qam25
183390000005.638256 qam26
193470000005.538256 qam27
203550000005.338256 qam28
213630000005.538256 qam29
22371000000538256 qam30
23379000000538256 qam31
243870000004.538256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.65898107
2Locked38.681507221
3Locked38.652963899
4Locked38.630359342
5Locked33.31523200559739592
6Locked38.6148914313
7Locked38.9526988
8Locked38.95127132
9Locked38.9346418
10Locked38.95647496
11Locked38.9343501
12Locked38.917366
13Locked38.630923
14Locked38.910575
15Locked38.665510
16Locked38.93950
17Locked38.944712
18Locked38.621466
19Locked38.623712
20Locked38.93240
21Locked38.92530
22Locked38.92184
23Locked38.9160196
24Locked38.911365

 

 

 

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Zak_M
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Re: WiFi speed

Good afternoon.

 

I am sorry to hear that you have had some issues with your speeds @Lbeale9 

 

Are you able to let me know the last time you did a factory reset? 

 

Kind regards,

Zak_M

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Lbeale9
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Message 9 of 9
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Re: WiFi speed

Hi there I have rebooted the WiFi a few times but off the top of my head I can’t remember like a month or 2 ago

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