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WiFi slow to respond and some times disconnects

Hello,

joined VM about 2 months ago and lately I’ve noticed the WiFi cutting out intermittently and websites taking a long time to respond randomly. Let’s say I try and open Speedtest.net, the chrome loading spinner will turn for ages, then eventually it’ll load fine and the speeds will appear to be good enough to load a simple website quickly. Is this a DNS issue?

The Speedtest failed to even run last time I tried stating “a socket error occurred during the download test” - it says it’s possibly a firewall issue but I don’t have any software on my MacBook (I don’t think?).

I really don’t see the point in 500mb Fibre if I can’t even browse websites!

My setup is the VM hub, connected to my PC via Ethernet and all other devices on the WiFi. Not sure if it’s 2.4 or 5Ghz, it doesn’t seem to say? any help is much appreciated!

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Alessandro Volta
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Message 2 of 12
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Re: WiFi slow to respond and some times disconnects

Is this happening on all devices?

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Message 3 of 12
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WiFi slow to respond and some times disconnects

I can't say I've noticed it on my PC but I've had issues on the TV, my Macbook and my girlfriends Macbook (all on Wifi). thanks!

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Alessandro Volta
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Message 4 of 12
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Re: WiFi slow to respond and some times disconnects

So the PC is on ethernet and it isn't affected?


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Message 5 of 12
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Re: WiFi slow to respond and some times disconnects

I can't say for certain as it's not all the time (i'm replying to you on my laptop, loading the site with no issues currently) but yes, from what I've witnessed, it's only on Wifi.

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Alessandro Volta
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Message 7 of 12
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Re: WiFi slow to respond and some times disconnects

Have you looked at the WiFi?
Split the WiFi bands, picked a less congested channel etc?


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Very Insightful Person
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Message 6 of 12
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WiFi slow to respond and some times disconnects

Hello

Please doo not post personal information like email address into subject lines, you are opening yourself to spam, I have reported to mods to remove it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 8 of 12
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Re: WiFi slow to respond and some times disconnects

Could you explain how to do that? I tried going on the local IP and nothing loaded (192.168.0.1), maybe this is incorrect. thanks!
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Alessandro Volta
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Message 9 of 12
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Re: WiFi slow to respond and some times disconnects

Are you running the hub in Modem Mode?

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Message 10 of 12
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Re: WiFi slow to respond and some times disconnects

I don't know, how do i see which mode it's in?
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